Terms and Conditions

This website is owned by Norfolk County Council (the INTRAN Partnership), referred to as “us”, “we”, “our” in these terms, and run and maintained by INTRAN, County Hall, Martineau Lane, Norwich NR1 2DH on behalf of Norfolk County Council and the Partnership it hosts. It is provided for the attention of the general public, public-facing organisations and their employees, and providers of interpreting and translation services, referred to as “you”, “your” and “user” in these terms.

Use of the INTRAN website is governed by these terms and conditions. YOU MUST READ AND AGREE to these terms and conditions before using the website. If you do not wish to be bound by the terms set out below, you should not use the INTRAN website.

If you have any query regarding our website and its content, please contact the INTRAN Partnership Manager at [email protected].

Disclaimers and Limitation of Liability

Validity of information, resources or data

All information, resources, data or opinion provided through this website is intended to be general in nature and for information purposes only and is not advice addressed to you or any other person, and we decline liability for any decision you may take as a result of the content of this website.

We try to ensure that all the information provided as part of this website is correct at the time of inclusion on the website. However, we do not undertake to keep this website up to date at all times and we will be not liable to you for any changes which are or are not made. We do not accept, under any circumstances, liability for any loss caused by your reliance upon information, resources and opinions accessed through this website.

A great array of sources have been used in this website, and are subject to change at any time without any notice. We will not be liable to you in any way for such changes.

Operational matters

We do not warrant any liability for any failure of performance, lack of functionality, interruptions, operational delays, inaccuracies, unreliability or loss of data or sources of information. We do not guarantee that defects will be corrected, or that the website or the server will be free of viruses or bugs which may infect your computer equipment, software, and data. It is your responsibility, as website users, to implement adequate procedures, virus and other security checks) to meet your particular requirements.


Under no circumstances will we be liable for any loss, disruption or damage suffered in connection with the use of this website and websites operated by third parties when using our website, whether they were foreseen, foreseeable, known or otherwise: loss of revenue and anticipated profits, loss of business, loss of opportunity, loss of data, loss of goodwill, loss of or injury to reputation, or loss of use.

Nothing in these Terms and Conditions exclude or limit our liability for death or personal injury caused by our proven negligence, fraud or misrepresentation as to a fundamental matter.

Nothing in these Terms and Conditions are intended to restrict any of your rights which may not lawfully be excluded.

If any of these terms and conditions or any terms and conditions related to services referred to in this website should be identified to be invalid, illegal or null and void by English law, then such terms or conditions will be amended from the rest of the relevant terms and conditions and the remaining terms and conditions will remain valid, and enforceable.


We reserve the right to change these terms and conditions at any time, without any prior notice to you. It is your responsibility, whenever you use the website, to ensure that you are aware of the most up to date terms and conditions. By using this website after a change, you show your acceptance to the modified terms and conditions.

Commercial use

This website is for personal use only. The information on this website is provided for information only, and does not constitute or form part of any offer or invitation to sell or subscribe. Our services described on this website may be supplied on a commercial basis on our charges and our suppliers’ charges from time to time, but we may accept or reject your offer at our sole discretion. Please contact our Partnership Manager on [email protected] for further information.

You will never directly or indirectly carry out, authorise, assist or encourage others to carry out comparative analyses of our website against others, or do “mystery shopping” of such website. The accessing of this website and related information is for your own personal use and not commercial one.

You are not authorised to request, make use of, receive, or give any information or data accessible through or derived from this website for any commercial goal.

Copyright, trademark and intellectual property rights

The INTRAN logo is a registered trademark of Norfolk County Council. All other Intellectual Property Rights, unless otherwise stated, including without limitation, unregistered trademarks, trade names, names, images, logos, all database rights, rights in designs, rights in know-how, patents, rights in inventions (whether registered or unregistered and including all rights to apply for registration) and all other intellectual or industrial property rights in any jurisdiction) in any information, content, materials, data or processes contained in or to this website belong to Norfolk County Council (INTRAN Partnership) or its licensed source.

The contents of this website can be freely downloaded for browsing purposes only, but may not be reproduced in whole or in part of otherwise made available to third parties without the prior express written permission of Norfolk County Council (INTRAN Partnership). Website contents cannot be downloaded, reproduced, modified, distributed, posted, transmitted, displayed, published, transferred or sold for commercial purposes. Consent will be granted on request and at the sole discretion of Norfolk County Council (INTRAN Partnership). Use of the INTRAN logo is not permitted without prior written approval from the INTRAN Partnership Manager. Applications should be sent to: [email protected]

You may not create links to this website without the prior written consent of Norfolk County Council/INTRAN Partnership.

We will take very seriously any access to or interference with this website with intent to interfere, corrupt, damage or deny access from this site. We will monitor any such incidents and take informed steps to protect this site from such actions. By using this site, you agree that Norfolk County Council (INTRAN Partnership) can resort to any solution that is at their disposal to remedy against the situation, which could include legal actions. You also agree that no proof of special damages are necessary for Norfolk County Council (INTRAN Partnership) to access any deemed suitable legal remedies.

INTRAN would like to thank the following libraries for supplying pictures on our website: I-Stock.

Security and ID

It is our discretion to grant you access to a secure area of the INTRAN website, with the understanding that it is a “member-only” facility. User id and related passwords will be generated and/or revoked by us. We will only give your dedicated user id codes and related passwords to you and will never provide them to any other third party.

By using the website you acknowledge that you are responsible for making all arrangements necessary for you to have access to the website. If you are provided with a user identification code, password and/or any other piece of information used as part of our security procedures, you must:

·         Treat such information as confidential, and not disclose it any third party, including within your own organisation, unless authorised to do so in writing by Norfolk County Council (INTRAN).

·         Take the necessary steps to ensure that no other user can access the secure area and its content. You are responsible for preventing unauthorised access to the secure area of the website and its content.

·         Notify us as a matter of urgency if you become aware of access by any unauthorised person, department or organisation. If relevant, you will indemnify us against any loss caused by access to the website by any unauthorised person of user names and passwords given to you by Norfolk County Council (INTRAN Partnership).

·         Inform Norfolk County Council (INTRAN Partnership) immediately, should you leave your organisation, or your entitlement to access the secure area of our website. If relevant, your organisation will take responsibility for your actions and indemnify us against any loss caused to the website or to Norfolk County Council (INTRAN Partnership) as a result of not having notified INTRAN’s Partnership Manager of their access to be removed.

We have the right to disable any user identification code or password, at any time.

External Links/ Links to other websites

We will signpost users to external websites/links from time to time. We do not produce or maintain these websites, and therefore will accept no responsibility or liability in respect of the content of any such websites. By allowing links to third party websites we do not intend to solicit business or offer any security to any person in any country, directly or indirectly.

You are not subject to our terms and conditions when you use websites linked to our website,but are subject to theirs. We do not guarantee the availability, reliability and accuracy of content of the linked websites and pages.

Data Protection

Data Protection and its application

We are committed to protecting your privacy. The personal information that we collect will be held securely in accordance with the Data Protection Act 2018 and any other subsequent legislation when handling any personal data which you may provide to use.

The Data Protection Act 2018 controls how your personal information is used by organisations, businesses or the government.  It updates and replaces the Data Protection Act 1998 and is the UK’s implementation of the General Data Protection Regulation (GDPR).

(Also Data Protection, Privacy and Electronic Communications Regulation 2019 (UK GDPR)

Everyone responsible for using personal data has to follow strict rules called ‘data protection principles’. They must make sure the information is:

•              used fairly, lawfully and transparently

•              used for specified, explicit and legitimate purposes

•              used in a way that is adequate, relevant and limited to only what is necessary

•              accurate and, where necessary, kept up to date

•              kept for no longer than is necessary

•              handled in a way that ensures appropriate security, including protection against unlawful or unauthorised processing, access, loss, destruction or damage

What personal data is collected and why

We will only collect information about you to process your enquiries on our service or to analyse data on the use of our website.

The personal information and data you supplied us with will be used to keep a record of the products and services you have requested or for whom you have expressed an interest, so that we can send you information about our services, developments, news, and any other information which we think will be of interest to you. This may include the date of your enquiry, method for contacting us, your name, email address, postal address, telephone numbers and any other supplementary information you provided us with at the time of your enquiry/ies).

We will not use or disclose any information to third parties without your prior consent.

Protected technology

We use secure technologies to protect your data. The information we collect is stored on our computers which are located in secure places and whose use is restricted by high levels of security access.

Your rights on the personal data we collect from you and/or from third parties

Should you want to receive a copy of the personal data we hold about you or know what we do with such data, please contact the INTRAN Partnership Manager at [email protected]  or by post at the above address. For us to be able to address your request, you will need to give us your name, address, date of birth, the reason for your request and tell us if you want to know something specific or whether you are interested in all the information we hold about you. We will also need to verify your identity through a passport copy, birth certificate or other documents which show your signature, and a proof of your address. It will then take up to forty days for you to receive a reply from us. (one calendar month?)

Should you believe that any personal information we hold about you is incorrect, please write to us, following the same instructions as above. Any information found to be incorrect will be corrected as soon as possible.

If at any moment you want us to remove your information from our records, stop using it or stop using it in a particular way, please contact us.

Should you want to access information we hold concerning third parties, such as relatives, be aware that the Data Protection Act 1998 does not allow you to make such a request.

Due to the nature of the INTRAN Partnership’s business, we will not knowingly have access and store any information related to children, and will therefore never provide information requested by parents, regarding their child.

Security and Cookies

The servers used for this website are based in the European Economic Area and we do not intend to store personally identifiable data outside the EEA. This website is protected by a firewall in order to ensure security of data contained in it.

In order to monitor and improve our website and services we provide to our users, we use cookies, text files containing a unique identifier which are sent to your browser and store there. Cookies enable us to understand the flow of the visits on our website or, in case a survey has been sent to you, to remember that you have already been contacted. The cookies we use on our website will not enable us to collect personally identifiable information about you.

If you do not want us to use cookies when you use our website, you can adjust your internet browser not to accept cookies. Please be aware that the refusal of cookies my create problems in the visualisation of the website.

Anti-competitive behaviour

As a user of the INTRAN website, you are obliged to comply with all aspects of the United Kingdom and European Union competition laws. It is entirely your and your employer’s responsibility to ensure that you comply with these laws at all times. If we have reason to believe that you have engaged in any anti-competitive activities, we may notify your employer of your activities or take appropriate measures which may include and are not limited to taking actions through the courts or other law enforcement agencies.

Anti-competitive behaviour may include and is not restricted to the disclosure or exchange of confidential business information with your competitors, or the use of forums and networks to facilitate the sharing of confidential business information.


These Terms and Conditions are designed in accordance with the law of England and Wales; any dispute arising under these Terms and Conditions are subject to the exclusive jurisdiction of the courts of England and Wales.