Accessibility Standards
The Equality Act 2010 requires that all public services are inclusive and have arrangements in place to ensure that information is accessible.
As part of the Health and Social Care Act 2012, it is a legal requirement for the NHS and adult social care services to follow the Accessible Information Standard (AIS). This includes doctors, hospitals, dentists, pharmacists and social workers. The AIS exists to ensure that people with a disability, impairment or sensory loss are given information in a way they can access and understand.
The importance of accessible information has continued to grow in recent years, with public services recognising that timely, accurate and inclusive communication is essential for safety, independence and fair access to services.
Accessible support services
From transcription to non-spoken language and communication support, INTRAN offers a wide range of services that complement the provision of interpreting and translation services.