Accessibility Standards

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The Equality Act 2010 requires that all public services are inclusive and have arrangements in place to ensure that information is accessible.

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As part of the Health and Social Care Act 2012, it is a legal requirement for the NHS and adult social care services to follow the Accessible Information Standard (AIS). This includes doctors, hospitals, dentists, pharmacists and social workers. The AIS exists to ensure that people with a disability, impairment or sensory loss are given information in a way they can access and understand.

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The importance of accessible information, since the onset of the Covid-19 pandemic, has been strongly recognised by organisations and research, as the most important factor in preventing the spread of the virus – ensuring people can access the right information, and that which is reliable and trustworthy. 

Accessible support services

From transcription to non-spoken language and communication support, INTRAN offers a wide range of services that complement the provision of interpreting and translation services.

More information

Get in touch to find out more about our Accessible Services

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