Engaging with tenants to offer them the support and information needed to create safer homes.

Making information and services accessible helps tenants to understand their housing options, responsibilities and duties. It also means they can have their say, and feel part of the communities in which they live.

INTRAN is the largest Public and Third Sector Interpretation and Translation Partnership operating throughout the East of England.


INTRAN can help you engage your tenants in a language they understand, to support, empower and protect them from harm.


Enabled Communities

Access to professional interpreting and translation services in the moments that matter most will help achieve mutual understanding, and foster co-operation. By giving your tenants a voice, you’ll help your tenants feel part of the communities in which they live and build safer neighbourhoods.


Working with the Housing Sector

INTRAN can help you build stronger connections with your tenants, and create sustainable and safer communities.

Read further to see how communicating with your tenants in a language they understand can promote awareness, support judgement and reduce risk or potential harm.

Provide high quality interpreting and translation to ensure your tenants understand their options.

Making information and services accessible to all your communities helps people to understand their options, responsibilities and duties. It also means residents can have their say and feel part of the communities in which they live.

With INTRAN’s professional language services, you will be able to understand the causes of problems and resolve them quickly, develop more informed communities and contribute to neighbourhood inclusion, understanding and acceptance. 


Designed Services

INTRAN are East of England specialists and work in partnership with public authority organisations to provide consolidated, high quality services.


INTRAN have over 20 years’ experience providing quality interpreters and translators in Social Housing Settings.


INTRAN offer 24 hours a day, seven days a week coverage, to over 400 languages and dialects.


INTRAN promote quality and can assure you access to confidential, vetted interpreters and translators bound to a strict professional Code of Practice


Bookings can be made by appointment, or are available on demand when using our telephone and video remote services.


    The INTRAN service has helped me to engage with a large amount of people during a very difficult time. Every time I have used the service the interpreter has been very patient, as most of my calls have lasted over an hour, and some of the information that I need to obtain can be quite personal and sensitive. The system works really well – there is never a long wait for an interpreter.

    B. (Rough Sleeper Co-ordinator)
    Breckland Council

    We have a very diverse tenant base and want to ensure each and every person has the opportunity to communicate with us in the most effective and easiest way possible. Having access to INTRAN in the office or in a tenant’s home allows us to open those clear lines of communication and understand our tenants’ needs.

    A.L (Housing Manager - Samphire Homes)
    Flagship Housing Associations

    INTRAN has been a vital tool in helping us reach and engage with our increasingly diverse tenant base. It removes barriers to communication and ensures all of our tenants have equal access to our services.

    S.C (Housing Team Leader)
    Broadland Housing Association

More Information

Contact us to find out how we can help your Housing Association

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