Housing
Engaging with tenants to offer them the support and information needed to create safer homes.
Making information and services accessible helps tenants to understand their housing options, responsibilities and duties. It also means they can have their say, and feel part of the communities in which they live.
INTRAN is the largest Public and Third Sector Interpretation and Translation Partnership operating throughout the East of England.
Benefits
INTRAN can help you engage your tenants in a language they understand, to support, empower and protect them from harm.
Enabled Communities
Access to professional interpreting and translation services in the moments that matter most will help achieve mutual understanding, and foster co-operation. By giving your tenants a voice, you’ll help your tenants feel part of the communities in which they live and build safer neighbourhoods.
Safer Homes
Two-way engagement with your tenants will enable them to discuss health and safety matters with you when they need to, contribute to their wellbeing and ensure they live in safer homes.
Offset Risk by Compliance
By communicating with your tenants in a language they understand, you’ll give them the tools they need to pay their rent, maintain their homes and report issues of concern quickly. Establishing clear understanding will also help you to prevent risks from escalating.
Safeguarding
Who do you trust with your message? Access to professional interpreters will help you empower tenants, actively engage with them and spot safety issues early. You’ll also be able to support and protect those in need from harm and homelessness.
Enabled Communities
Access to professional interpreting and translation services in the moments that matter most will help achieve mutual understanding, and foster co-operation. By giving your tenants a voice, you’ll help your tenants feel part of the communities in which they live and build safer neighbourhoods.
Working with the Housing Sector
INTRAN can help you build stronger connections with your tenants, and create sustainable and safer communities.
Read further to see how communicating with your tenants in a language they understand can promote awareness, support judgement and reduce risk or potential harm.
Provide high quality interpreting and translation to ensure your tenants understand their options.
Making information and services accessible to all your communities helps people to understand their options, responsibilities and duties. It also means residents can have their say and feel part of the communities in which they live.
With INTRAN’s professional language services, you will be able to understand the causes of problems and resolve them quickly, develop more informed communities and contribute to neighbourhood inclusion, understanding and acceptance.
Designed Services
INTRAN are East of England specialists and work in partnership with public authority organisations to provide consolidated, high quality services.
Experience
INTRAN have over 20 years’ experience providing quality interpreters and translators in Social Housing Settings.
Accessibility
INTRAN offer 24 hours a day, seven days a week coverage, to over 400 languages and dialects.
Confidence
INTRAN promote quality and can assure you access to confidential, vetted interpreters and translators bound to a strict professional Code of Practice
Availability
Bookings can be made by appointment, or are available on demand when using our telephone and video remote services.
Experience
INTRAN have over 20 years’ experience providing quality interpreters and translators in Social Housing Settings.
Accessibility
INTRAN offer 24 hours a day, seven days a week coverage, to over 400 languages and dialects.
Confidence
INTRAN promote quality and can assure you access to confidential, vetted interpreters and translators bound to a strict professional Code of Practice
Availability
Bookings can be made by appointment, or are available on demand when using our telephone and video remote services.
The INTRAN service has helped me to engage with a large amount of people during a very difficult time. Every time I have used the service the interpreter has been very patient, as most of my calls have lasted over an hour, and some of the information that I need to obtain can be quite personal and sensitive. The system works really well – there is never a long wait for an interpreter.
B. (Rough Sleeper Co-ordinator)Breckland Council
We have a very diverse tenant base and want to ensure each and every person has the opportunity to communicate with us in the most effective and easiest way possible. Having access to INTRAN in the office or in a tenant’s home allows us to open those clear lines of communication and understand our tenants’ needs.
A.L (Housing Manager - Samphire Homes)Flagship Housing Associations
INTRAN has been a vital tool in helping us reach and engage with our increasingly diverse tenant base. It removes barriers to communication and ensures all of our tenants have equal access to our services.
S.C (Housing Team Leader)Broadland Housing Association