Healthcare

The principles of equality and inclusion are at the heart of everything the NHS does and stands for.

With research recognising that patients with limited or no English proficiency often experience poorer health outcomes, INTRAN’s aim is to help you break down communication barriers and deliver safe healthcare to all.

INTRAN is the largest Public and Third Sector Interpretation and Translation Partnership operating throughout the East of England.

Benefits

INTRAN can help you manage health concerns with a greater understanding, and improved patient involvement, by appropriate access to medically trained interpretation professionals.

Communication

Communicating with patients in a language they understand will help you deliver your best service, protect people from harm and increase trust and patient satisfaction.

Better Outcomes

By showing staff how to make best use of language support services, you’ll save financial resources, reduce delays and improve outcomes.

Reducing Risk

Medical interpreters help you deliver equitable services and reduce risks caused by misunderstandings. By making the right intervention at the right time, you can save lives and improve patients’ experience.

Legal Compliance

By ensuring seamless access to professional interpreters, you’ll help your staff uphold their duty of care to patients who have limited or no English proficiency, ensuring effective engagement and informed consent.

Working within the Healthcare Sector

INTRAN can help you advocate clinical safety, improve patient outcomes, and aid the communicative efficiency of your medical professionals.

Read further to see how communicating in a language patients understand supports better diagnosis, leading to successful clinical outcomes with reduced risk.

Reduce delays to deliver better health outcomes and save lives.

Language barriers within healthcare contexts can cause preventable service delays, misdiagnoses, unnecessary interventions and higher healthcare costs. In some cases, access to medical interpreters can be the difference between life and death, enabling you to make the right intervention at the right time. Clearer communication also means that treatments are more effective through improved understanding and fewer medication errors.

INTRAN services are designed around the ‘patient first’, ensuring high fulfilment and quality standards to ensure patients are safe, staff can deliver better health outcomes every time and organisations can save money by reducing the number of time patients spend at hospital.

By bridging the communication gaps, interpreters help you deliver equitable services and reduce risks of service delays and misunderstandings. They’ll help you deliver the same outcomes to everyone.

Designed Services

INTRAN are East of England specialists and work in partnership with public authority organisations to provide consolidated, high quality services.

Experience

INTRAN have over 20 years’ experience providing quality interpreters and translators in Healthcare and Subsidiary Health Service Settings.

Accessibility

INTRAN offer 24 hours a day, seven days a week coverage, to over 400 languages and dialects.

Availability

Bookings can be made by appointment, or are available on demand when using our telephone and video remote services.

Confidence

INTRAN promote quality and can assure you access to confidential, vetted interpreters and translators bound to a strict professional Code of Practice

“Effective communication in healthcare is essential to ensure adequate understanding of illness and symptoms and enable medical professionals to be properly prepared and explain all issues safely. Inclusivity is the very nature of the NHS - and during COVID the BAME staff and patients are at higher risk. Through our partnership with INTRAN, enabling interviews with staff and patients at a distance has helped to safeguard all.”
A.R (Senior Matron)
Norfolk and Norwich University Hospitals NHS Trust
In 70 to 80% of all medical consultations, correct diagnoses can be established through understanding the patient’s medical history. Medically-trained interpreters are absolutely essential to help us make more accurate diagnoses when are clients are deaf or speak a foreign language. With INTRAN, we save time and trouble. We do not have to see our patients again and again for the same issue.
Norfolk GP
The risks of non-effective communications resulting in patients/carers/parents misunderstanding of information being provided are too high. This could result in significant risk as decision making could be based on the provision of incorrect information.
A.H (Head of Patient Experience and Engagement)
James Paget University Hospitals NHS Foundation Trust
INTRAN’s expert advice and support assists us in ensuring that we are compliant with any legal obligations, reducing risks of poor interpretation, and, most importantly, helping us to ensure our patients receive high quality care which they are able to be involved in through high quality translation.
C.N (Patient Experience Lead)
West Suffolk NHS Foundation Trust
It’s absolutely paramount that our interpreters are highly qualified, and that they have the ability to interpret word for word. As a trust, we feel confident that INTRAN can deliver this quality of service.
V.T (Legal Support Officer)
Queen Elizabeth Hospital King’s Lynn NHS Trust