Accessibility statement for INTRAN

This accessibility statement applies to

This website is run by INTRAN.  INTRAN is hosted by Norfolk County Council which is part of the INTRAN partnership.  INTRAN will conform to Norfolk County Councils accessibility standards.

We want as many people as possible to be able to use this website.

For example, that means you should be able to:

·         Change colours, contrast levels and fonts

·         Navigate most of the website using just a keyboard

·         Navigate most of the website using speech recognition software

·         Listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We have made the website text as simple as possible to understand.  AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We aim to meet the World Wide Web consortium (W3C) Web Content Accessibility Guidelines (WCAG) 2.1 at AA level

What to do if you cannot access parts of this website

If you need information on this website in a different format like accessible PDF, large print, easy read, or braille please contact us

·         email:   [email protected].

Once received we will endeavour to send you an accessible version.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website.

If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact [email protected].

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

INTRAN is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non accessible content

Non-compliance with the accessibility regulations

Previous checks were carried out in June 2021 utilising the WAVE accessibility evaluation tool.  We have recently updated our website (October 2022) and we will review the accessibility of the site on an ongoing basis. 

Disproportionate burden

Checking the website

INTRAN is committed to meeting its legal obligations set out in the public sector bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018, however we have limited resources.  We have assessed that it would be a disproportionate burden within the meaning of the No. 2 Regulations to pay an auditor to do a detailed check of our website as it would not justify the impact on our organisation.

Content that’s not within the scope of the accessibility regulations

Older PDFs and other documents

Many of our older PDFs and Word documents do not meet accessibility standards - for example, they may not be structured so they’re accessible to a screen reader. This does not meet WCAG 2.1 success criterion 4.1.2 (name, role value).

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.
Any new PDFs or Word documents we publish will meet accessibility standards.

Live video

Live video streams do not have captions. This fails WCAG 2.1 success criterion 1.2.4 (captions - live).
We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

Older videos

Some of our older videos do not have captions. This fails WCAG 2.1 success criterion 1.2.2 (captions – pre-recorded).
We do not plan to add captions to these older videos because videos published before 23 September 2020 are exempt from meeting the accessibility regulations.


Our maps are not accessible to screen reader users. Essential information included in maps, can be made available in an accessible format.

What we’re doing to improve accessibility

We have updated our website in 2022 and will actively carry out regular reviews to ensure accessibility. Photographic imagery has been reviewed and descriptive text added.

Preparation of this accessibility statement

This statement was prepared on 6th September 2022. It was last reviewed on 6th September 2022.
Further accessibility tests will be carried out after our website is launched.